FAQs

The term 'East and South East Asian (ESEA)' rose to prominence in British activism spaces, in order to address the rise in racism and discrimination following the COVID-19 pandemic. East and South East Asian (ESEA) typically includes people that "identify with cultures and ethnicities coming from Brunei, Cambodia, China, East Timor, Hong Kong, Indonesia, Japan, Korea (North and South), Laos, Malaysia, Mongolia, Myanmar, Philippines, Singapore, Taiwan, Thailand, Vietnam." (Source: ESA Scotland)

We are based online only for the time being! Occasionally there will be pop-up events, please keep an eye on the events page or social media for any updates.

Please contact us at hello@juniperbythesea.com! We will do our best to see if we can help.

One of the bookshop's primary aims is to promote important but possibly lesser-known titles by East and South-East Asian writers. Some of these books may no longer exist in mass circulation and have been specifically arranged to be printed for the bookshop. Some of them may also have been sourced internationally. For that reason, they may be dispatched separately, for which we do apologise if that causes any inconvenience from a delivery perspective! You will not be charged any extra delivery costs for this.

All books are sold at RRP (recommended retail price) as set by the publishers, and occasionally there are promotions or discounts offered. We have noticed some of the paperbacks we stock are more expensive than mainstream titles (and not necessarily of better paper quality..!) which we think may be due to limited stock at the publishers, or because they are titles that are printed only on demand.

There is a flat delivery fee of £3.99 on all orders to UK postal addresses. Orders of £35 or over will qualify for free shipping at checkout. All orders will be sent via a tracked delivery service.

Orders will typically be dispatched within 2 working days. You will receive a tracking number via email. Orders are sent via a tracked delivery service. Please note that some books are dispatched separately, so your order may arrive on different days. We apologise for any inconvenience this may cause. You will not be charged any extra delivery fee for this. Occasionally, due to sourcing difficulties there may be a delay in dispatching some of the titles - if there is an anticipated delay of more than a week we will be in touch to inform you of this. You will be offered the opportunity to cancel your order for a full refund with delivery costs, provided that part of your order has not already been partially dispatched, in which case you will be offered a refund minus delivery charges.

Orders containing a pre-order title will be dispatched at the same time as when the pre-order is ready for shipping. If you would like to receive your other items earlier, please consider ordering them separately.

We deliver to all UK postal addresses. For any customers who would like an international delivery, please contact us at hello@juniperbythesea.com to discuss this further.

We apologise if there have been any issues with your delivery. Please check your tracking number. If there are still any problems, please don't hesitate to contact us via email at hello@juniperbythesea.com and we will look into this further.

Please access the full delivery and returns policy here.

All orders that have not yet been dispatched are free to cancel. Please contact us at hello@juniperbythesea.com as soon as possible. If an order has been dispatched, the returns process will have to be initiated. If you've changed your mind about your order after it has been dispatched, please contact us at hello@juniperbythesea.com with your order number and product details. Provided you let us know within 14 days of your order being placed, we can initiate a returns process, in which you have a further 14 days to return the unwanted product in its original condition (unused and unread).

Please email us at hello@juniperbythesea.com with your order number and product details. A returns address will be subsequently provided to you via email. You will have 14 days within the order being placed to request a refund, and you will have a further 14 days to return the product in its original condition (unused and unread). You will have to pay for the costs of delivery, and we recommend using a tracked delivery service. Once the item has been received, you will receive a refund of the original amount within 5 - 7 business days (taking into account any promotions or discounts applied at the time of purchase), excluding any delivery fees paid at the time of the order.

We apologise if you have received any books that have been damaged. Please contact us at hello@juniperbythesea.com with your order number, product information and details of the damage. We will do our best to resolve this, where you will be offered a full refund or an exchange.

Please access the full delivery and returns policy here.